Sentira watches your meeting rooms, opens the right ticket, and gives the right person AI-written advice on what to try first. Rules check every line. People stay in charge.
Advice The display stopped answering. Check the HDMI lead behind the table box first.
You usually learn a room is broken when someone is already standing in it.
Sentira changes the order. The room tells you first, the right person gets the ticket, and they know what to try before they reach the door.
Rooms report in
Controllers and devices send alerts and a regular heartbeat. A room that goes quiet is flagged too, never assumed fine.
One clear ticket
Repeat faults join the open ticket. Rules pick the owner by room, site or team. Planned work does not raise alarms.
Advice, fast
Each ticket says what is wrong in ordinary words, which room, and when the next meeting starts. Rules check every line.
Sentira Managed Desk, for integrators and service providers
One desk for all your clients' rooms, from the first email to the engineer's report.
Organise by company, client, site and room. Every client has its own alert key, its own rooms and its own counts.
Ranked by skills, working hours and distance. The visit is added to their calendar.
See today's jobs, add photos and write a short report. With no signal, it waits and sends later.
A manager approves a write-up of a fixed job. Similar tickets then show that fix on the first screen.
Rooms per client per day, with four ways of counting side by side so you can agree the contract on facts.
A camera and microphone confirm that picture and sound are really there before the first meeting.
The display was fixed before the first meeting. Nobody had to report it.
Book a demoA test clip plays in Room 4.12. A camera and microphone record it. Picture and sound are both judged.
Two failures in a row open one ticket, with the picture attached.
Sentira ranks the available engineers by skills, working hours and distance. Wei is 12 minutes away and free, so the visit lands in Wei's calendar.
The HDMI extender behind the wall plate had failed. Wei replaced it on site, retested picture and sound, and sent two photos and three lines of notes from the corridor.
The reply comes with the photos attached. Wei changes one line and sends it.
Wei's write-up was approved by a manager. A similar fault in another room now shows that fix on the first screen.
Sentira is one family with three ways in. Pick the one that sounds like you.
Add-on for ServiceNow
Service desk for AV and IT
For integrators and service providers
Brands we are currently built for: Q-SYS, Crestron and Extron controllers, Cisco and Poly devices, and Microsoft Teams Rooms (Teams Rooms Pro licence).Other brands? Talk to us. Sentira for ServiceNow is not an official ServiceNow product.
Every ticket opens with advice an engineer can act on. Here is how we make sure you can trust it.
Steps come only from runbooks you approved. Anything else says "ask a person to review".
Every item cites a real fact. A reply that cannot be backed by facts is thrown away.
Names and ticket text are not sent. The model sees room and device codes, counts and times.
No model, or it is unreachable? Rules write the note and label it as rules.
Use the AI model you trust.
Choose it in a setting, with no rebuild. Desk and Managed Desk run 36 test cases against a model before you switch to it. Examples include Gemini, Qwen and any OpenAI-compatible model.
You do not need to change everything to see the value. Begin with a handful of rooms and a quiet afternoon.
